Terms & Conditions

DISCLAIMER

STORIES OF INDIA TRAVEL EXPERIENCES LLP (SOI) employee or agent would never ask for any of your card information related to Number, CVV, Net Banking login, Password, OTP and so forth. Neither would they communicate for transferring funds to any personal account or to install third-party apps like Any Desk, TeamViewer. In case you get into any of such act or any loss of your money, SOITELLP strictly will not be responsible for any sort of losses.

CANCELLATION POLICY
No Show for Individual (FITS) Visits/Packages:

In case of cancellation of tour/travel services due to any unavoidable reason/s we must be informed of the same in writing and this will be effective from the date we receive a letter in writing.

The cancellation charges would be as follows:
  • 60 days or more prior to arrival - 15% of the tour/service cost.
  • 59 days - 30 days prior to arrival - 30% of the tour/service cost.
  • 29 days - 15 days prior to arrival - 50% of the tour/service cost.
  • 14 days – 0 days, prior to arrival or no show -NO REFUND.
Note : If booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.
  • High Peak Season bookings (from 20th December to 15th January).
  • Festival Period Bookings (Festivals like -Diwali, Dussehra, Holi, Pushkar fair etc).

NO SHOW FOR GROUP TOURS/PACKAGES:

In case of cancellation of tour/travel services due to any unavoidable reason/s we must be informed of the same in writing and this will be effective from the date we receive a letter in writing.

The cancellation charges would be as follows:
  • 60 days or more prior to arrival - 25% of the tour/service cost.
  • 59 days - 30 days prior to arrival - 50% of the tour/service cost.
  • 29 days -0 days, prior to arrival or no show - NO REFUND.
Note : If the booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.
  • High Peak Season bookings (from 20th December to 15th January).
  • Festival Period Bookings (Festivals like -Diwali, Dussehra, Holi, Pushkar fair etc).
IMPORTANT NOTE: (For the Cancellation of Individual and Group Tours):
  • Regardless of the above-mentioned cancellation tab, in case of cancellation of the tour/ travel services (due to any reason) by the client, after booking is made with us – a minimum of 10% service charge would be applicable on the total cost of the tour package.
  • Regardless of the above-mentioned cancellation tabs, in case of the cancellation of the confirmed tour/ travel services (due to any natural calamities that is unavoidable), then the following two options can be available:
    1. Client would be provided with Credit Note facility for the advance amount paid by him/her and the same can be used by the client anytime in future travels for themselves or any other person related to him in his family, friends or relatives.
    2. In case the client urges for the refund- then a minimum of 10% service charge would be applicable on the total tour cost and the remaining amount (after lessening 10% service charge) would be refunded to the client.
  • In case the client cancels the tour after beginning /in the middle of the tour, in that case the refund would depend on the amount we would be able to levied from the hotels/inns. For the unused hotels, transport, meals, guides or any other travel service, the company would not be responsible for any refund.
  • Cancellation amount would be calculated on the total tour cost of the booking and not on the advance amount paid by the client.
CANCELLATION POLICY FOR THE LUXURY TRAIN JOURNEYS: Palace on Wheels
Palace on Wheels
  • 90 days or more prior to departure - 10% of ticket value will be deducted.
  • 89 days-30 days prior to departure - 20% of ticket value will be deducted.
  • 29 days –0 days, prior to departure - 100% of ticket value will be deducted.
Maharaja’s Express
For the Independent travelers( FITs)
  • 60 days or more prior to departure, 25 % of published price.
  • 59 days - 45days prior to departure, 50% of the nett amount.
  • 44 days -0 days, prior to departure, 100% of the nett amount.
Deccan Odyssey
For the Independent travelers( FITs)
  • 59 days - 45days prior to departure, 20% of the published tour cost.
  • 44 days - 30 days prior to departure, 50% of the published tour cost.
  • 29 days -0 days, prior to departure, 100% of the published tour cost
  • No Show 100% of the published tour cost
CANCELLATION POLICY FOR THE FLIGHT TICKETS:

Flight Tickets booked are non refundable. Name change and date change can be considered as per the rules stipulated by the airline.

CANCELLATION POLICY FOR THE WILDLIFE GAME DRIVES :

Wildlife game drives booked into any Wildlife National Park/Sanctuaries are non refundable. Even date change request will be considered as cancellation and no payment can be refunded/ adjusted against it. This is as per the Government rule and regulations.

MANDATORY IDENTIFICATION DOCUMENT DETAIL:

It is Mandatory for all guests (Foreign Nationals, NRI’s and Indian Nationals) to provide Photo ID at the time of booking confirmation of tours. The given below Documents are applicable for different categories:

  • For foreign nationals – Copy of Passport + Visa is mandatory.
  • For Non Resident Indians clients (NRI client) copy of passport.
  • For Overseas Indian clients holding OCI / PIO card – copy of passport and copy of OCI/PIO card is mandatory.
  • For domestic clients – copy of Driving License / Voter ID Card / passport is mandatory.
Note: VISA is compulsory to Travel to India for all Foreign Nationals.

MODE OF PAYMENT OPTION:

The clients can make the payment by Bank Transfer or by Credit / Debit Card.

Note:
  • All the Bank charges for the remittance (by remitting bank or by intermediary bank) would be bearded by customer only.
  • Transaction processing fees will be charged by the customers if the customer is paying by Credit / Debit card by using payment Gateway.
REFUND POLICY:

In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us.


Please note that the refund process may take minimum 5-6 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount. Only written communication shall be entertain in regard to Refund part.